Return/Refund Policy
Before Order Processing / Delivery
Cancellation:
Customers may cancel their order at any time before it has been processed or dispatched by contacting our support team.
Once the cancellation is confirmed, the refund will be initiated and processed within 7–10 business days. A small transaction fee (if applicable) may be deducted from the total refund amount to cover payment processing charges.
Onlinedth wants you to be titillated with your new DTH connection/ purchase. However, if you need to cancel/ modify your order, we’re here to help.
There are a few important things to keep in mind when canceling an order you made from the onlinedth.co.in
Before delivery/ installation of connection
Cancellation:
A customer can cancel the order anytime before the delivery/ installation of the product by calling our customer care. The order shall be canceled and refund shall be processed within 7 to 10 days. A 12% transaction charges shall be deducted from the refund amount.
If you will book an order with a token amount then the token amount will not be refundable.
After delivery/ installation of connection
Once the hardware is delivered or installed, you enter into an agreement with the respective DTH service provider, in which Onlinedth is not a party. As a standard practice, across all DTH sales agents, no returns are permissible once the hardware is delivered or installed. You are advised to understand the terms and conditions of the respective DTH providers before the installation of DTH.
Always Happy to Help You
For any clarification, you can call our customer care number +91 70657 61760 & WhatsApp us @ +91 70657 61760 or mail us at manishkumar2851995gmail.com
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.